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Privacy Policy

As protecting your personal data and respecting privacy laws that determine the use and handling of your personal information are very important to us, we would like to inform you about following areas of our privacy policy:

  • Personal data
  • Transmission of personal information to third parties
  • Signing up for the Newsletter
  • Technical standards and secure internet connections
  • Cookies
  • Links to other websites
  • Your right to object to the use of your data
  • Questions and comments

The German Youth Hostel Association (DJH) takes the protection of your personal information very seriously. We want you to know which data we record and how we use this information. We have taken technical and organisational steps to ensure that the legal requirements for the protection of your personal information are met by us as well as our external service providers, and our data protection officer ensures that adherence to privacy laws is tightly monitored.

Centralised data storage

Part of the data collected in a de-centralised manner within the German Youth Hostels association is stored in central databases. If, for instance, you apply for membership with the German Youth Hostels Association in one of its hostels (de-centralised recording), your membership data will subsequently be stored in the German Youth Hostel Association's central database.


Transmission of personal information to third parties

Your personal data are generally never transmitted to third parties outside the German Youth Hostel Association without your prior consent. External service providers that process data on our behalf are strictly bound to privacy regulations contractually and in accordance with the German privacy law (Bundesdatenschutzgesetz), and are not considered as third parties in the sense of this privacy policy. Any party that handles your data is bound by German privacy law and other acts of law, and is contractually obliged to adhere to the privacy policy of the German Youth Hostel Association. However, we will disclose your data to the responsible bodies in case we are obliged to do so by law or court order.

Online feedback

We want to know your opinion! This is why, when you stay in one of our youth hostels, you will be asked whether you would be prepared to fill a one-off online feedback form after your stay. You can withdraw your consent to participate any time. Your name and email address will be saved solely for the purpose of providing you with a reply to your comments. Feedback published on our websites will of course be anonymous and not contain any personal information.

Signing up for the newsletter

We are happy to keep you informed through our electronic information service. If you would like to receive the newsletter by email, please give us your consent to use your email address in the respective web form.

Technical standards and secure internet connections

We use the so-called SSL security system (Secure Socket Layer) for transmitting data, normally with 256 bit encoding. This technology offers top security and is used, for instance, by banks for protecting online banking data. You can see that data are being transmitted via a secure connection when your browser displays an icon showing a closed lock in the status bar at the bottom of your screen. We upgrade our security measures according to the state of technology. However, we would like to point out that complete protection of data transmitted via the Internet cannot be guaranteed at the current state of technology.

Cookies

Cookies are small data packages that normally do not exceed 1 Kbyte in size. They contain information that enables the web server to recognise a visitor to a website (PC) the next time it accesses the page or when it accesses the following pages. In order to recognise the user (PC) at its next visit to a site, your browser has to save the cookie to your local hard disk. Other cookies that our website uses are only used for one visit and not stored on your hard disk but deleted when you close the browser. They are required, for instance, for performing certain searches. Cookies may be used on some of the websites that are linked to ours, and we may not be able to send you an alert. Standard settings of most browsers accept cookies automatically. You can change the settings of your browser so that cookies are not saved to the hard disk and/or so that your browser gives you an alert every time a cookie is received.

Use of Google Analytics

This website uses Google Analytics, a web analyticsservice provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, text files placed on your computer to help the website analyse how users use a site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google Analytics normally transmits visitors' complete IP addresses as part of this information in order to compile general geographical overview reports. The website www.jugendherberge.de uses IP-masks. Google Analytics removes the last octet of the visitor's IP address before processing and storing the information, so that IP addresses cannot be linked to individual users. Google will use the information it has obtained for the purpose of evaluating the use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. German Youth Hostel Association.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You may revoke your consent to the collection and use of your IP address through Google Analytics at any time with future effect. For more detailed information, please refer to http://tools.google.com/dlpage/gaoptout?hl=en. Please note that Google Analytics was extended by "gat.anonymizelp();" code on this website in order to ensure anonymisation of the collected IP addresses.

Use of Facebook Social Plugins

This website uses social plugins (hereinafter “plugins”) by the facebook.com/facebook.de social network (hereinafter “facebook”) operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. 

These plugins are identifiable through the facebook logo (white "f" on blue tile or "thumbs-up" symbol) or are marked with "Facebook Social Plugin". You will find a list of Facebook Social Plugins and information on how they look here: http://developers.facebook.com/plugins

When you access a page on our website that contains such a plugin, your browser will establish a direct connection with facebook's servers. The content of the plugin is transmitted directly from facebook to your browser, which automatically integrates it into the website. Consequently, we have no influence on the data facebook collects through such a plugin. You will find the information we are aware of here: http://www.facebook.com/help/?faq=17512

Through the integration of the plugins into our website, facebook receives the information that you have accessed our website. If you have logged yourself on to facebook, facebook can link this information with your facebook user account. When you interact via these plugins, for instance by clicking the "Like" button or making a comment, your browser transmits the respective information directly to facebook, where it is saved. If you have no facebook account, facebookmay still collect and store information on your IP-
address. For more information on the purpose and scope of data collection and the further processing and use of these data through facebook as well as on your rights and the facebook account settings to protect your privacy can be found on facebook's privacy policy pages: http://www.facebook.com/policy.php

If you are a facebook member and do not wish data to be collected and linked to your facebook data when you use this website, please log off facebook before accessing our website. It is also possible to block facebook social plugins by making use of addons available for your browser such as the "facebook blocker": http://webgraph.com/resources/facebookblocker/

Your right to object to the use of your data

According to the German privacy law (Bundesdatenschutzgesetz) you can object to the use of your data for customer service purposes at any time. Under certain conditions, you also have the right to demand that the personal data we store is corrected, blocked or deleted. You may demand information about your personal data that we have stored and about the purpose for which it is collected at all times. 

Many of our services, such as our members' magazine, various newsletters or information on attractive offers, require storing information. When you provide feedback to us online, you help us improve our offers. To this end, we save your personal information.

Should you not or no longer agree to us storing your data, you can object to the use of your data for customer service purposes at any time according to the German privacy law (Bundesdatenschutzgesetz). Please specify in your objection for which purpose you no longer wish us to make use of your data. For example, please specify "please delete all my personal information saved for updating me on special offers".
Please address your letter of objection to DJH Service GmbH, Mitgliederservice, Bismarckstrasse 8, 32756 Detmold. Telephone: +49 (5231) 7401-0, email: djh-service@jugendherberge.de

Under certain conditions, you also have the right to demand that the personal data we store is corrected, blocked or deleted. You may demand information about your personal data that we have stored and about the purpose for which it is collected at all times.

Links to other websites

Our web pages contain links to other websites, which have been carefully selected by us. However, we cannot influence whether the operators of these sites regard our privacy policy. Neither do we have any influence on the contents of these sites and whether it is legal. Consequently, we do not accept any responsibility for the contents of other websites.

Questions and comments

We welcome your questions, ideas and comments on our privacy policy and they are important to us. You can reach us via the following email address: datenschutz-hvb@jugendherberge.de

The rapid development of new Internet technology makes it necessary to amend our privacy policy from time to time. This is where you will find any news on the issue.